Urban heroism: city authorities should take note of public support for officials who do their jobs right

Even more curious is BMC hiring contractual labour in some key departments, such as public health and hospitals. Or, when it cedes space to the private sector for delivery of critical urban services. For example, BMC runs Mumbai’s bus service, one of India’s oldest, which used to be an indispensable and reliable mode of public transport for millions, especially for schoolchildren and the elderly. However, this bus service has been shrunk over the past few years, letting private operators step into the vacuum with a pricing model that serves only the city’s elite.