From grease to gigabytes: Why EV makers are racing to rewrite the service playbook
But soon, things began to unravel. In September that year, Mint reported that the Bengaluru-based company had been receiving nearly 80,000 complaints every month, and its service centres were struggling to keep pace. On some days, the number of complaints spiked to 6,000-7,000 a day, causing long delays, leaving service staff overwhelmed and customers frustrated.
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