Axis Bank wants AI to hold borrowers’ hands
“This is right now in development,” Shetty said. The former McKinsey & Co. executive who joined the bank in 2019, noted that most applicants walk away long before approval, not because the bank rejects them, but because they get anxious about interest rates, worry about hidden fees, or simply want someone to negotiate with. Since the online application process is entirely automated, there’s usually no one available to clear up those doubts on the spot.
