Dani Rodrik: Services have served us a surprise revolution of productivity across the world
Unpublished work by Victo Silva, a visiting researcher at Harvard’s Center for International Development, documents a similar phenomenon in food delivery services in Brazil. Consider the platform iFood, which serves 400,000 restaurants of all sizes. Beyond delivering meals, it provides financial, logistical, customer-service and market-analysis tools to food-service businesses, enabling productive upgradation across the sector.
