How does RBI maintain a near-perfect, time-bound, technology-driven public services delivery record?

NEW DELHI: The Reserve Bank of India (RBI) processes thousands of requests every month from individuals, businesses, banks and government agencies for regulatory approvals, permissions and operational services—ranging from government banking and public debt management to currency distribution and foreign exchange approvals. The central bank received 21,937 fresh applications under its Citizen’s Charter in July and processed 20,628, with 99.9% disposed of within the prescribed timelines. Only 19 applications were delayed, while 99.4% of the 3,258 pending applications were within the stipulated timelines. Mint explains what the latest figures reveal about the RBI’s ability to maintain near-perfect, time-bound, technology-driven public services delivery record even as application volumes rise.