Doom scroll: Just how hard will artificial intelligence hit the business models of IT service companies?
AI systems and laws could evolve to allay such worries if the makers of both wrap their heads around what they are dealing with. This may explain why Indian IT service businesses, already well acquainted with legacy software, have tied up with disruptors like OpenAI and Anthropic. Nasscom’s stoic stance reflects this calculus. However, if AI crunches project timelines and clients demand lower bills, efficiency gains may not be able to defend IT margins.
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